Privacy Policy Statement

Learn how your personal information is handled securely

Introduction to Your Privacy Rights

We recognize the importance of privacy and treat your information with the utmost care. This policy outlines how your personal data is collected, used, and protected at charyxnova.sbs.

Our team is dedicated to adhering to data protection laws in Malaysia as well as global standards, ensuring your information is safely stored and processed responsibly.

Information We Collect

We may collect personal details such as your name, email address, and preferences, primarily for providing tailored travel recommendations and service updates.

Information You Provide Directly

  • • Name and contact information for support or inquiries
  • • Feedback shared via forms or surveys
  • • Requests for travel guides or recommendations
  • • Subscription to news or updates
  • • Any communication sent to our support team

Information Collected Automatically

  • • Device type and browser details
  • • Usage data, such as pages visited
  • • IP addresses for security and analytics
  • • Location information when browsing the site
  • • Cookies for functionality and analytics

How We Use Your Information

Personal data is used to personalize your website experience, enhance our services, and respond promptly to your requests.

  • • Providing tailored travel content
  • • Sending notifications about new guides
  • • Improving service based on user feedback
  • • Enhancing user support and assistance
  • • Securing the platform for all users
  • • Analyzing website performance and trends
  • • Complying with legal obligations

Our Commitment: We work to maintain the confidentiality and security of your personal data, implementing strong measures to protect against unauthorized access or misuse.

Sharing and Disclosure

Your information will never be sold. Data may be shared only with service providers assisting operations, or in line with legal requirements.

Our Service Providers

Select partners help us operate the platform, solely for technical or support reasons, respecting strict confidentiality agreements.

Legal Requirements

Data may be disclosed to authorities as required by law or regulation.

Anonymous Analytics

Aggregated data is used for trends; individuals are never identified.

Your Privacy Rights

You may ask to access, rectify, delete, or restrict the use of your data. We respond to requests in accordance with Malaysian law and applicable international regulations.

  • • Request access to your stored data anytime
  • • Ask for corrections to inaccurate records
  • • Request data deletion where allowed
  • • Ask to transfer data between services
  • • Object to use of your data for marketing
  • • Restrict processing under certain cases

To exercise your rights, reach out to our support team and we will assist per legal requirements.

Protecting Your Information

We maintain security protocols, data encryption, and strong internal controls to safeguard your details.

Technical Protections

  • • Encryption of sensitive data transmissions
  • • Firewall protection for network security
  • • Layered authentication for access control
  • • Ongoing technical support and upgrades

Organizational Safeguards

  • • Employee confidentiality contracts
  • • Regular privacy training for staff
  • • Access controls within the office
  • • Periodic audits to review compliance

Data Retention and Deletion

We store your data only as needed for the purposes outlined here, or as required by law, and delete it responsibly on expiry or request.

  • • Kept for your account’s active lifetime
  • • Deleted following session completion
  • • Retained only until resolved
  • • Stored as legally required only
  • • Used for short campaign periods

When no longer needed, data is safely deleted or anonymized.

International Data Transfers

Transfers outside Malaysia follow strong safeguards. Your rights and legal protections always apply.

  • • Data sharing agreements in place
  • • Transfer only to countries with adequate laws
  • • Use of approved contract clauses
  • • Regular assessment of transfer compliance

Use of Cookies

Cookies help us enhance navigation and personalize your journey. Manage preferences via browser settings anytime.

Types of Cookies We Use

  • • Enable platform functionality and security
  • • Track web analytics for improvements
  • • Remember language and custom choices
  • • Allow site-enhancing features

Refer to our Cookie Policy for more information.

Updates to This Privacy Policy

We notify users of significant changes so your experience and rights are transparent.

  • • Site banners for major updates
  • • Email notifications for registered users
  • • Revision dates visible on this page
  • • Contact points for questions are clear

Review our policy periodically to stay informed.

Get in Touch About Privacy

Questions about your personal data? Contact our support team for privacy queries.

Charyxnova

76-2, Jalan Tasik Utama 5, Kuala Lumpur 57000 Malaysia

Phone: +60 3-3620 1154

Email: content@charyxnova.sbs

Policy last updated February 16, 2026

Effective as of February 16, 2026